Shipping Policy

Before we get into specifics, let us be clear on our shipping “philosophy”:

 

  • We want to get things to you as quickly as humanly possible
  • We are not in business to “profit” from shipping; you are charged what we are charged

 

We source our raw materials from several vendors on pan India basis. This allows us to offer wholesale prices and high quality products with good design. Because of this, the Expected Time of Arrival (ETA) sometimes exceeds 30-35 working days for some products. However, our motto being ‘Undercommit; Overdeliver’, be assured that we strive continuously to make sure that the products reach you on time.

 

International Shipments – Process

 

Several parties are involved in international shipment. But the main decision requiring active involvement of all parties is shipments.  There are two major terms of shipment widely used round the globe. These are Freight On Board or Free on Board (FOB) and Cost Insurance and Freight (CIF). Based on the relationship between business entities, the terms are set. What these terms outline is the cost the supplier or buyer pays for shipments.

For FOB shipments, suppliers are kept free of their responsibilities and finish when they hand over their goods to the nominated forwarders of their buyer. Suppliers will simply get their goods ready, make an invoice and packing list, and prepare the shipment booking sheet for the forwarder. Once the goods are handed over to the forwarder, it’s now the forwarder’s responsibility to contact the shipping line and get the insurance for the goods.  In these cases, the buyer of the goods settles the arrangements of the forwarder in two ways: prepaid and collect basis.  A prepaid basis shipment means the buyer will pay the freight charges before the shipment occurs. For collect basis shipments, buyers can pay the forwarders in his country after goods arrive at the port and they have been notified of the shipment. For CIF shipments, suppliers of the goods are held responsible for all freight-related charges.

 

The issue of which shipping line to use depends on the shipment terms. Shipping lines run the carriers and the transport containers. These are generally termed mother vessels which need a certain level of sea water underneath them to travel around the globe. These ships only dock in deep sea ports.  So, there is a secondary type of ship called a feeder vessel that carries goods from mainland to a deep sea port and loads the goods onto the mother vessel.  Feeder vessels are not built to move in the deep sea, which is only possible by mother vessels.  A number of feeder vessels from a global region deposit their loads onto a single mother vessel.  This is a complex process by which goods are shipped overseas.  Shipping lines do not take excuses for delays and have the right to unload any container in order to save their vessel at any point, whether for a storm or technical issue.  Thus it becomes important to secure insurance on goods.

 

We are committed to delivering your orders accurately, in good condition, and always on timeas promised. Below are some more shipping related points:

  • Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

 

  • We shipout orders on all week days (Monday to Saturday), excluding public holidays.

 

  • To ensure that your order reaches you in the fastest time and in good condition, we will only make shipments through reputed Freight Forwarders and hire best Custom House Agents for this purpose.

 

  • While we strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

 

  • Please note all items will be shipped with an invoice of the seller.

 

  • We will email you the shipment tracking number, usually 5-10 days after the order has been despatched.